One line decides whether you can get your money back: whether a clinician has issued your prescription. Before that point Yucca states you can cancel at any time for a full refund, "no fees, no questions". After it the order is final, in Yucca's words, "whether the medication is being compounded, has been compounded, or has shipped, the order cannot be cancelled and is non-refundable". The reason it gives is the one that constrains every provider in this segment: a compounded medicine is prepared for one named patient at one dose and cannot lawfully be dispensed to anyone else. If a clinician declines to treat you, Yucca states the refund is automatic and total, including the consultation fee.
Cancelling a plan is separate from cancelling an order. Yucca states that cancellation stops future charges but does not refund charges already processed or orders already in progress, and that you must cancel at least seven days before a renewal date to stop the next cycle. It offers pausing as the alternative: a paused plan is not charged, can be paused indefinitely as long as the next order has not gone to the pharmacy, and keeps the price you enrolled at.
That price lock is worth reading before you switch anything. Yucca promises the enrolled price for as long as enrolment stays active, including as the dose is titrated upward, but it attaches to one medication on one billing cadence. Moving between medications, or between monthly, quarterly and six-month billing, starts a new plan at whatever price is current, and returning later does not bring the old lock back. Cancelling ends it outright. Yucca also publishes a "6-Month Promise" refund commitment, which it describes itself as "a commercial satisfaction commitment, not a medical guarantee"; it applies only to GLP-1 injectable weight-loss plans started on or after 18 September 2026, and this page makes no claim about outcomes on the strength of it.