Every question below exists because System Labs' own published material either leaves it open or answers it in two different places in two different ways. Ask them at intake and get the answers in writing, before a card is charged.
On price: What is the ongoing monthly price of the specific treatment I am starting, from month two onward?
For sermorelin specifically: is the injection $219 a month or $175, and is the oral form $159 or $140? Your site serves both sets and changes which one it shows between page loads, so I need the figure that will actually be charged, in writing.
Is the first-month price a one-time introductory rate, and what exact date does the ongoing rate first apply?
If I take two treatments, am I billed twice, and is there any combined price?
Does the price change if my clinician changes my dose or formulation?
On the pharmacy: which pharmacy will fill my prescription — The Pharmacy Hub, or another? If another, what is its name and state licence?
Can I have the prescription sent to my own retail pharmacy instead, and does the price change if I do?
What does "3rd party lab tested" cover for my product — potency, sterility, or both — and can I see a certificate of analysis?
On licensing and clinical care: which state is my prescribing clinician licensed in, and what are their name and credentials?
Will I have a live telemedicine consultation, and can I speak to the clinician again if my dose or side effects change?
On labs: does my specific treatment require baseline bloodwork before a prescription can be issued, and who pays for it?
If labs are required, will you order them, and what happens to my subscription while I wait for results?
On availability: is this specific treatment available in my state, and could that change while I am a subscriber?
On refills and cancellation: how do I cancel — through an account dashboard, or by emailing support? Is the self-service billing portal live yet?
How much notice must I give before an automatic refill is sent to the pharmacy, given that an order can only be cancelled without charge before it reaches the pharmacy?
Can I pause rather than cancel, and does pausing stop billing?
On refunds: if I cancel after being charged but before the medication ships, am I refunded?
What happens if the medication is out of stock or cannot be compounded — am I charged, and for how long does the subscription stay open?
If a shipment arrives damaged or incorrect, what evidence do you require, and is a replacement guaranteed or discretionary?