Shed advertises “Lose 5% of your weight in 120 days or your money back”. The governing terms, effective 10 June 2026, call it The Shed Promise and state that it replaced the earlier Shed Weight-Loss Guarantee. Section 16.1.1 sets the condition precisely: Shed refunds if you complete all four member commitments and, within 120 days of your first medication shipment, you do not lose at least 5% of your baseline weight and do not reach the goal weight recorded at enrolment. Achieving either one ends the refund right.
That distinction matters, because the same homepage also advertises the promise as “reach your goal weight within 120 days, or your money back”. Read on its own, that would suggest a refund for someone who loses 6% but misses the goal weight they set. Under section 16.1.1 that person does not qualify.
Eligibility is narrower than the headline implies. You must be a first-time user of the medication class, and Shed states that prior use “whether compounded or brand-name” disqualifies you, so anyone transferring to Shed from another GLP-1 is excluded from the guarantee entirely. Baseline and goal weights are locked at enrolment and cannot be changed. The four commitments are all mandatory: attend all four monthly coaching appointments, log at least two weights a calendar month, complete at least 50% of daily check-ins (60 of the 120 days), and return every provider follow-up form on time.
What is refunded is generous where it applies: the total actually paid, including the membership, programme fees, medication and any pharmacy fees Shed collected. Shipped medication cannot be returned, but its cost is still included in the refund. Claims go in within 30 days of the window closing and are verified from Shed's own logs rather than self-report, with a reconsideration route if denied. A provider-directed pause extends the window day for day.